FAQ

Q1: Are you a manufacture or trader?
A1: We are a Manufacture in China.We have our own factory and lab.

Q2: May I have a sample order?
A2: Yes ,we welcome sample order to test and check our quality.Contact Us and tell me your requirement of the product you want.We can provide free sample,you just provide us the freight collect.

Q3: What is your acceptable payment term?
A3: L/C,T/T,Western Union,Paypal.

Q4: How about the validity of the offer?
A4: Usually our offer is valid for 1 week. However, validity might vary between different products.

Q5: What documents you provide?
A5: Usually, we provide Commerical Invoice, Packing List, Bill of loading, COA, MSDS and Origin certificate. Please let us know if you need additional documents.

Q6: What is loading port?
A6: Usually loading port is Qingdao port,we also can ship from other ports if you need.

Q 7: How to contact with us?
Click the form “Send inquiry” And then send us message the product you interest in, you will get reply within 12 hours.

Q 8:Which kind of payment terms do you accept?
For small order,you can pay by T/T,Western Union or Paypal,nomal order by T/T to our company account

Q 9:Can you give me a discount price?
Surely,It depend on your quantity.

Q 10:How can i get a sample?
free samples is available,but freight charges will be at your account.

Q 11: How to confirm the Product Quality before placing orders?
A:You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples.

Q 12:How do you treat quality complaint?
A:First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us,we will send you free goods for replacement or refund your loss.